Introduction

At Vacqueen, we are committed to providing a smooth and hassle-free return and warranty experience. The following policy outlines your rights and responsibilities when requesting a return, refund, or warranty claim. This limited warranty does not affect any statutory rights you may have under applicable law.

 

 

Warranty Coverage Period

 

Vacqueen offers a limited warranty on eligible products. Unless otherwise stated, the standard warranty period is 24 months from the date of purchase.

 

 

30-Day Money Back Guarantee

 

We offer a 30-day money-back guarantee for any reason, provided the product meets the following conditions:

• Returned within 30 days of receiving the product.
• Undamaged and in resellable condition.
• Includes original packaging, all accessories, and the user manual.
  

❗ Products returned without original packaging or with significantly damaged packaging are not eligible for a refund.

 

Please Note:
For non-quality-related returns, customers are responsible for return shipping costs.
Vacqueen will refund the cost of the product only (excluding shipping or other fees).
We cannot process refunds for non-quality-related issues beyond the 30-day window.

 

How to Request a Return or Warranty Claim
 

To initiate a return or warranty claim, please follow these steps:

1. Verify Eligibility: Ensure the product is within the warranty period and that you have a valid proof of purchase (e.g., order confirmation or screenshot).
2. Contact Support: Email our customer service team at service@vacqueen.com or visit our Contact Us page.
3. Do Not Dispose of the Item: Keep the product until our support team has provided a resolution or instructions.
4. Provide Evidence (if applicable): For quality-related claims, attach clear photos or videos showing the issue.
5. Follow Instructions: Our team will guide you through the return process or warranty resolution. Please wait for a Return Merchandise Authorization (RMA) before sending anything back.

 

 

Return Instructions

 

• Once your return is approved: You will receive a return authorization email with a return shipping label and instructions.
• Do not return items to the address listed on the website or product label; The actual return address will be provided via email.
• Returns without authorization or sent to the wrong address will not be accepted.

 

 

Refunds

 

• After your return is received and inspected, we will send you a confirmation email within 3–5 business days.
• Refunds will be processed to your original payment method.

 

 

Warranty Resolution Options

 

If your product has a quality-related issue covered under warranty, we may offer one of the following solutions:
 

• A full or partial refund, depending on the situation.
• Repair of the defective product.
• A replacement with a product of equal or similar value.

 

 

Items That Cannot Be Returned

 

The following items are not eligible for return:

• Products without original packaging or severely damaged packaging
• Items returned without prior authorization
• Products returned after the 30-day window for non-quality issues

 

 

Need Help?

 

For assistance with your warranty or return, please contact us:
📧 Email: service@vacqueen.com
🌐 Web: Contact Us