• Order Confirmed

We have received your order and are preparing it for processing.

• Processing

Your order is being checked, packed, and prepared for shipment.

Most confirmed orders are processed within 24 hours on business days. Orders placed on weekends or holidays may be processed on the next business day.

• Shipped

Your package has left our warehouse.

A shipping confirmation email containing your tracking number and carrier information will be sent to the email address used at checkout.

• In Transit

Your package is moving through the carrier’s delivery network.

Tracking scans may not appear at every stop, so occasional gaps between updates are normal.

• Out for Delivery

Your package is with the local carrier and is expected to arrive soon.

• Delivered

The carrier has marked your package as delivered. Please check your front door, mailbox, building office, household members, and nearby safe locations.

• Order Processing

Most orders are processed within 24 hours after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the following business day.

Processing may take longer during:

• Major promotions;
• New product launches;
• Peak holiday periods;
• Severe weather;
• Unusually high order volumes.

• Shipping Rates

Eligible U.S. orders receive free standard shipping.

Available shipping methods and any applicable charges will be shown at checkout before payment.

• Estimated Delivery

Standard delivery is typically completed within 7 business days after order processing.

Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, address issues, customs processing, and other circumstances outside our control may affect delivery.

• Tracking Updates

Tracking information may take 24–48 hours to appear after you receive your shipping confirmation.

If tracking has not updated after this period, please check again later or contact the carrier directly.

• Tracking Has Not Updated

Tracking scans may be delayed for 24–48 hours after shipment.

If there has been no update for several business days:

1. Confirm that the tracking number is correct;
2. Check the carrier’s official tracking page;
3. Contact the carrier;
4. Contact Vacqueen if further help is needed.

• Package Shows Delivered, but Is Missing

Please:

1. Check all entrances, your mailbox, and safe delivery locations;
2. Ask household members, neighbors, or your building office;
3. Wait until the end of the delivery day, as some packages are scanned early;
4. Contact the local carrier;
5. Contact Vacqueen within 7 days of the marked delivery date if the package still cannot be located.

We may request additional information before opening a carrier investigation.

• Package Arrived Damaged

Please keep the product and all packaging.

Send us:

• Your order number;
• A photo of the outer package;
• A photo of the shipping label;
• Photos or a short video showing the damage.

Once verified, we will provide an appropriate replacement, missing-part, or refund solution.

• Missing Items

If an accessory or component is missing, contact us with your order number and a photo of everything received.

When only a small part is missing, you will not normally be required to return the entire product.