Shipping policy

Introduction

Thank you for shopping with Vacqueen! Below, you’ll find important information about our shipping process.

 

Processing Times

  • Orders are processed within 24 hours after your purchase is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

 

Shipping Rates & Delivery Times

We offer free standard shipping for delivery within 7 business days.

📝 Note: Delivery times are estimates and may vary due to external factors like carrier delays or customs.

 

Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your order directly through the link provided.

 

Shipping Delays

Vacqueen is not responsible for delays caused by:

  1. Weather conditions
  2. Customs clearance
  3. Incorrect shipping addresses provided by the customer

 

Address Accuracy

Please double-check your shipping address during checkout. Orders with incorrect or incomplete addresses may result in delivery issues or additional fees.

 

Missing or Lost Packages

If your tracking number shows “delivered” but you haven’t received your package:

  • Check with neighbors, your building office, or local courier
  • Contact us at [your email address] within 7 days of the delivery date

 

Contact Us

If you have any questions about shipping or delivery, please reach out:

📧 Email: service@vacqueen.com